Reviews

Product or service reviewed: Refrigerant

Preceeding the Easter Holiday (2017), our HVAC unit exhibited signs of an R22 coolant leak. While I was able to diagnose the problem, adding refrigerant was not one of my skills sets. A Beaufort Carolina Comfort technician (Beaufort, NC) was already in the area and offered to assist me in confirming my diagnosis - at no charge. Once the leak and need for additional refrigerant was confirmed, Jason and Ryan of Beaufort Carolina Comfort were dispatched to skillfully access our energy load and system size requirements, expertly added an ez seal product to prevent further leakage, added R22 to the system to restore operational service, and to return in one week at no additional service cost to retest the system and ensure that the repair had held and that refrigerant levels remained stable.

In our opinion, the level of quality and commitment to excellence provided by Beaufort Carolina Comfort’s HVAC engineers stand as a testimonial to the service quality of the company and we are extremely pleased with the detailed, thoughtful, and precise explanations provided during and after the repair work, which also includes discussions with Sharon (Service Manager). Best of all, we have not noticed a change in the service quality during follow-up customer care and were pleased to note that the billing is applied at normal rates consistent with highly reputable companies (as opposed to special or exorbitant location or holiday related rates). Our overall experience with Beaufort Carolina Comfort leaves no doubt in our minds that we made the correct decision regarding HVAC service in Beaufort, NC and we will recommend their service to others.

Ernie and Dianne M.
Greenville & Beaufort, NC